Privacy Policy and Statement
Your privacy is vital and protected at every step
Introduction to privacy commitment
We prioritise your privacy and comply with the latest Australian privacy standards, ensuring your details remain confidential and secure during every engagement.
This policy explains what personal information we collect, how it is used, and your choices regarding its management.
Collection of personal data
We collect only relevant data for property analysis, reporting, and effective communication with our clients.
Information provided directly
- • Contact information, including your name and email address
- • Enquiry details or request objectives
- • Service preferences shared by you
- • Feedback or testimonials you provide
- • Any supporting documents for evaluation
Automatically collected data
- • Website navigation patterns
- • IP address and browser information
- • Device type and connections
- • Time spent on specific pages
- • Interactions with site features
Use of collected data
Your data is used to provide services, maintain communication, and continuously improve the user experience.
- • Communicating with you regarding your request
- • Preparing personalised property reports
- • Quality assurance and research reviews
- • Protecting the security of information
- • Service updates and notification
- • Site improvement and feedback analysis
- • Legal compliance, where necessary
Our pledge: We are dedicated to protecting your privacy and never sell or misuse personal data.
Sharing of your information
We do not sell, trade, or share your data except as required to deliver services or comply with regulations.
Third-party service partners
Some technical service providers may access necessary data solely for site operation and support.
Legal requirements
We only disclose information when legally required for investigation or compliance.
Aggregated statistics
Non-identifiable data may be used for analysing general trends and improvements.
Your privacy rights
You have the right to access, review, update, or delete your personal data in accordance with legal requirements.
- • Request your personal information data
- • Ask for corrections if data is inaccurate
- • Request removal of your records
- • Obtain a copy for transfer purposes
- • Object to certain uses of your data
- • Request limited use in some cases
Contact us to manage your data rights or with privacy-related questions.
Data security measures
We use practical and technical security to protect stored information. Breaches are reported per Australian law.
Technical safeguards
- • Encryption of sensitive data entries
- • Firewall and intrusion detection systems
- • Secure password protocols
- • Regular security system updates
Internal security controls
- • Employee confidentiality agreements
- • Scheduled security awareness training
- • Access restricted to essential staff
- • Data audits and compliance checks
Information retention periods
We retain your data for as long as required for service and regulatory purposes, after which it is securely removed.
- • Held as long as the account is active
- • Retained for analysis and reporting
- • Kept for response history duration
- • Stored per legal obligations only
- • Maintained for opted-in communications
Data that is no longer needed is securely deleted or anonymised.
Global transfers of your data
If your data must be processed overseas, we ensure similar legal safeguards are in place.
- • Use of trusted, compliant providers
- • Contractual data protection standards
- • Australian oversight of all partners
- • Breach notifications if required
Cookies and tracking usage
Cookies help provide tailored content, track usage, and improve your website experience. Control settings at any time.
Types of cookies used
- • Enable core site features and security
- • Monitor usage for improvements
- • Customise the website experience
- • Support site preferences and settings
You can adjust cookie settings via your browser or contact us for guidance.
Policy updates and changes
This privacy policy may be periodically revised. Key changes will be highlighted on our website.
- • Email updates to registered clients
- • Announcement on website homepage
- • Summary of major updates provided
- • Date of change always displayed
Your continued use of our services confirms your acceptance of updated policies.
Contact for privacy matters
Questions about this policy? Reach out via our listed details.
falorexium
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61.7.7309.0914
Email: content@falorexium.com
Policy last updated in September 2025
Policy effective from October 2025